FAQ

What are the jewelry made of?

All our beautiful pieces are made of 18K gold plated stainless steel.

It is the same category of stainless steel 316L also know as surgical steel that doctors use to perform surgeries. Not only it is durable, but it is also hypoallergenic.

 

Is it waterproof and tarnish proof?

Wear more and worry less. Our jewelry are 100% waterproof and won't change in color. 

 

Do you offer free shipping?

We got you! We offer free shipping over Canada for any purchases over 99$CAD  and 129$USD for USA orders.

 

Do you ship worldwide?

Unfortunately not for now, only in Canada and USA...but soon we will be!  

Will I be charged duties and taxes?

For all Canadian customers, all total prices reflect duties and taxes and no additional charges will be charged. However, all other purchases from the United States, the customer will be responsible for all taxes and duties due upon delivery.

 

What is your return-exchange policy?

If you have any worries, or have uncertainty of a chosen piece, simply write to us as soon as possible, and we will kindly take care of your issue.

Please note for all returns or exchanges, as we do not offer shipping printing labels, the customer is fully responsible to pay for the shipment fees back to our head office in Toronto, Canada. 

 

What are the warranties?

We value our products and service, so it is important for us that you can rock your beautiful pieces without any concerns. So that is why we offer a 1 year warranty* on your pieces from the date of your purchase.

*some conditions may apply